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Hello,
Dear members
A few hours ago an unknown error has occurred in the website database which has had the following impacts:
1- Some users have lost 1 to 12 RR in their accounts
2- Some or all Direct Referrals have been invisible for some users
3- Some new created accounts have been deleted
4- Deposits using EP/PP/Payeer are not instantly added and we have to do them manually
5- Our access to the admin panel of the NeatClix.com has also been limited
This issue has been reported to the host provider and the developer as an urgent matter and we are waiting for their response, however the developer is usually not available until Monday evenings.
At this time the DR problem (which was the most important one IMO as it costs a lot for users to get DR) has been 99% resolved.
We have initially replaced some lost RR with new RR (30 days expiry date) for some users, but our team has decided to wait until the developer checks everything and provide a detailed response.
So we would like to ask you to standby until we get a response from our developer. If they could not resolve this issue completely, then we will find a manual solution for it, anyway we will keep you posted.
We also request all non-English language users to translate this message to their own language and post it in sub-forums.
PPLEASE NOTE
We are completely aware of the issues and are following this up as an urgent matter, so you do not need to open new topics regarding this matter. We will update you whenever there was any.
Thanks for your great support and patience
---------------Update---------------
We have temporarily disabled the ability to make new deposits until this issue is resolved by the developer. We will keep you posted.
-----------------------------------------
Hello,
Dear members
A few hours ago an unknown error has occurred in the website database which has had the following impacts:
1- Some users have lost 1 to 12 RR in their accounts
2- Some or all Direct Referrals have been invisible for some users
3- Some new created accounts have been deleted
4- Deposits using EP/PP/Payeer are not instantly added and we have to do them manually
5- Our access to the admin panel of the NeatClix.com has also been limited
This issue has been reported to the host provider and the developer as an urgent matter and we are waiting for their response, however the developer is usually not available until Monday evenings.
At this time the DR problem (which was the most important one IMO as it costs a lot for users to get DR) has been 99% resolved.
We have initially replaced some lost RR with new RR (30 days expiry date) for some users, but our team has decided to wait until the developer checks everything and provide a detailed response.
So we would like to ask you to standby until we get a response from our developer. If they could not resolve this issue completely, then we will find a manual solution for it, anyway we will keep you posted.
We also request all non-English language users to translate this message to their own language and post it in sub-forums.
PPLEASE NOTE
We are completely aware of the issues and are following this up as an urgent matter, so you do not need to open new topics regarding this matter. We will update you whenever there was any.
Thanks for your great support and patience
---------------Update---------------
We have temporarily disabled the ability to make new deposits until this issue is resolved by the developer. We will keep you posted.
-----------------------------------------