Re: Заблокировали кошелек LibertyReserve
Прогресса никакого. Думаю, что ни у кого.
Поддержка полностью неадекватна.
King:
Welcome to Liberty Reserve. My name is King How may I help you?
Elena:
Hi King. Could you pls provide the information about the actual status of my account.
King:
we still have same issue
Elena:
which one pls? yesterday I din't receive the answer from you.
King:
Please note that there is a technical issue right now. Not a single email and verification is being sent by the system. The technicians are working on the problem. Unfortunately we do not handle an exact period of time when the system will be totally fixed. Therefore wait at least the next 48 hours or more... We really sorry for this inconvenience and we are thankful for your understanding!
Elena:
I'm talking not about email verification.
Elena:
my account has been locked by admnistration
Elena:
and already 3 days no any reasons provided and no any answers by email
Elena:
do you understand what I'm talking about or no?
King:
yes
Elena:
is that the technical problem or that is smth else?
King:
same problem
Elena:
which one?
Elena:
like with verification emails?
King:
yes
Elena:
but your other support Brandon wrote that is not technical issue but really lock of my account. who is right? could you pls check this information. that's impossible - 3 days without any true information!
Elena:
King?
King:
administrative department will take care of this for you
Elena:
when that will be?
King:
tomorrow but they said all depends on system issue solves
King:
bye
Elena:
did you contact they? or that is just your mind?
King:
i write them
Elena:
which answer did you receive?
Elena:
that it's technical problem? or lock?
King:
no answer as yet
Elena:
but they should answer you, right?
King:
they work bussines days and hours
King:
wright now its 1200am
Elena:
I mean not now. but they should do that, yes?
King:
yes
После чего саппорт отключился.
И ответы на вопросы он давал с задержками минут 5, не меньше.
Так что до сих пор никаких объяснений, причин, поводов и последствий.